Frequently Asked Questions
Everything you need to know about our premium yarns and services.
What is the source of your natural fibres?
We ethically source our wool, alpaca, and silk from sustainable farms across South America and the UK, ensuring the highest standards of animal welfare and environmental care.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy for yarn?
We accept returns on unused, original-condition hanks within 30 days of purchase. Please note that wound yarn or custom-dyed batches are final sale.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my hand-knitted garments?
To preserve the integrity of the natural fibres, we recommend hand washing in cool water with a gentle wool soak and laying the garment flat to dry.
Can I request a specific dye lot?
We always strive to fulfill orders with matching dye lots. If you need a specific lot to complete a project, please include a note with your order or contact our support team.